Senior Business Solutions Analyst - 12 month FTC (maternity cover)

Role Summary: Universal Products & Experiences is a world-class business operating across the globe, translating Universal stories and characters from the screen and into the daily lives of fans. An exciting opportunity has come up to join the UP&E Technology team as a Senior Business Analyst, 12 month fixed-term contract (maternity cover), in support of this dynamic and growing business. We in UP&E Tech are influencers driving change within NBCUniversal – not only through our deep alignment with the UP&E teams, but also though our effective collaboration across Operations and Technology groups at NBCU. We embrace collaboration and know that we are better together. As a Senior Business Analyst within UP&E Tech, you will be instrumental in driving the business’ objectives for growth and transformation. With a focus on engagement with your colleagues in the business, you will take responsibility for the investigative work to determine business requirements and specify efficient business processes and solutions. You will also build an effective network within the broader enterprise to achieve this, drawing on resources and expertise across Engineering, Product and other Technology groups. Responsibilities: Define, validate and manage all business requirements. Lead a variety of activities (workshops, interviews, process reviews, prioritisation sessions) to elicit requirements that meet the desired business outcomes. Work collaboratively with stakeholders, internal subject matter experts, technical teams and third-party suppliers to clarify and agree requirements and define processes. Critically evaluate information gathered from multiple sources, reconcile conflicts and distinguish user requests from underlying needs. Evaluate potential solutions against requirements-based criteria. Perform gap analyses that highlight and clarify areas of impact. Make recommendations that consider the compromises sometimes needed between functionality, resources and timing. Secure sign‐off of documented deliverables, ensuring relevant stakeholders are engaged. Lead testing of software enhancements, including documentation in JIRA, signoff in staging environment and managing release notes/communication to end user community. Contribute to the management of issues and risks, through their timely capture and accurate identification. Provide day-to-day support of the business users, through ad-hoc investigations and training. Close collaboration with Salesforce technical teams, coordinating with other analysts, tech leads and developers in the release management process.