Business Analyst, Product Management

The Position: NBCUniversal Advertising Platforms & Operations (AP&O) is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. From product management to program management to sales operations, our division services both internal and external customers in support of NBCUniversal’s $10B+ annual advertising business. Together, we’re building the platform that powers the future of advertising at NBCU. The Platform Solutions team provides support and builds business solutions for Sales, Planning, Marketing, Research, Account Management, and Finance departments across a national and global ad sales landscape. The Business Analyst will support NBCUniversal’s National Ad Sales team in the development and execution of all Ad Sales processes in Salesforce. Responsibilities: Reporting to the Sr. Director, Product Management, the person in this role will: Support the existing NBCU Ad Sales process Collaborate with National Sales, Marketing, Research, Finance, Account Management, and Sales Operations leaders on Ad Sales process enhancements Validate proposed enhancements, evaluate technologies to support enhancements, and work with IT to implement changes Share best practices with Platform Solutions and Salesforce Support team Ensure accuracy of Ad Sales data (i.e., accounts, contacts, opportunities) Execute data quality and data validation activities on a regular basis, including automatic and manual data cleansing Ensure security and sharing settings are accurate for designated Salesforce users (i.e., role hierarchies, sharing rules, public groups) Respond to escalated support tickets and research and rectify issues with L1 Support Modify documentation as needed for supported properties, and work with Ad Sales’ Center of Excellence (COE) on changes to templates, training materials, quick reference guides, etc. Remain current on vendor enhancements as new releases are introduced Help maintain third-party vendor relationships and handle access for users across the portfolio Field process questions and research issues such as client/agency reassignments, deal/opportunity ownership changes, incentive compensation issues, and invoice assignments Collaborate with COE to deliver training for new hires and on new capabilities