Technical Analyst - Tooling Admin

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. The Technical Analyst - Tooling Administration will be responsible to contribute the successful delivery of complex technology programs and projects supporting Peacock’s roadmap for global expansion and scale as well as supporting the day-to-day operation of the Global Delivery organization through data management, reporting, and tooling. A strategic thinker and pragmatic problem-solver, the candidate will lead and partner across a global organization to deliver a best-in-class multi-tenant platform syndicated to multiple international partners: Peacock in the US, SkyShowtime across 20+ European countries, and Showmax across 40+ African countries. The Technical Analyst is primarily responsible for the configuration, maintenance, and optimization of Jira and Confluence to support complex project management and collaboration and will also support the Portfolio Operations team in a variety of other projects and activities. They ensure best practices and adherence to broader governance controls, including managing site and application access with a strong emphasis on security. Additionally, they provide day to day customer support and training, and create and maintain detailed documentation on all tooling, reporting, etc., both internal and customer-facing. This position will report to the Manager, Tools & Technology, and will work in a highly matrixed structure, interfacing with business, product, delivery, architecture, and engineering teams across NBCU, Sky, and the wider Comcast group. Responsibilities: Manage user access to the Global Streaming Atlassian environment, alongside other tools such as SharePoint, Smartsheet and Tableau. Field user requests by engaging with users and stakeholders from all areas of the organization to gather requirements and translate them into functional solutions Maintain the primary Jira Service Management support queue for the Global Streaming site Engage and partner closely with other Atlassian admin teams, as well as Cybersecurity and Compliance, to support cross-organization tooling enhancements and initiatives Create and maintain thorough documentation on tooling Maintain Confluence site navigation and page hierarchy to enable effective self-service for tooling documentation and documentation on ways of working, process, delivery, and portfolio operations Administer Smartsheet for the Global Streaming organization, including user access Create and maintain dashboards and reporting for tool and data repositories in response to ad hoc requests and strategic portfolio operations projects Engage with Portfolio Leads across Global Delivery to improve portfolio health KPIs Wear many hats and be prepared to embrace change Strive for continuous improvement in ways of working: identify, propose, and implement changes to increase delivery efficiency and effectiveness Bring energy, motivation, curiosity, and ownership to every challenge, actively seeking ways to streamline processes and drive the organization’s success