Director, Accounts Payable Operations

Role Purpose: The Director, Accounts Payable Operations will be responsible for driving Global Accounts Payable (AP) Operational excellence through improvement and standardization initiatives based on key metrics. This will include partnering with the AP VP and AP Global Process Owner (GPO) to help deliver on the strategic agenda of Global AP. The leader in this position will manage the day-to-day oversight of the onshore and offshore AP teams. The Director, Accounts Payable Operations will be a fast, clear, and independent thinker who is naturally curious about end-to-end processes, is metrics and number savvy with an analytical mindset, has proven change management experience and can thrive in a fast-paced, customer-centric, and ever-changing environment. Responsibilities: Service Delivery: Maintain expert knowledge of the industry in addition to the NBCU AP control framework and processes. Monitor and manage all aspects of the AP function including vendor relations, vendor master data maintenance, invoice processing, disbursements, vendor reconciliations, aged AP items and Help Desk. Oversight and governance of the BPO provider to monitor service delivery via process metrics and KPIs. Make recommendations for metrics, KPIs or CPIs that will have a meaningful impact on the performance of the Global AP operations if measured and tracked. Resolve escalated issues that come through the onshore and offshore AP teams. Main point of contact for escalations related to major stakeholders including Treasury, IT and Senior Leadership. Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice and ensure process compliance. Establish processes to monitor and standardize non-standard activities. Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health and process compliance. Manage and partner with IT on processes, relationships, and resources for troubleshooting, issue-resolution, and escalation for process and systems issues and change requests. Collaborate with an AP team across multiple geographies and work processes. Controls & Compliance: Ensure prioritization and encourage a culture of compliance to SOX, other internal controls and regulatory requirements. Establish and monitor compliance with existing policies and procedures, and adherence to regulatory and audit requirements. Support internal and external audit requests and follow-up. Continuous Improvements: Drive a continuous improvement mindset across both on and off-shore teams and Business organizations. Foster a culture of continuous improvement, enhancing productivity, eliminating inefficiencies, and ensuring alignment with strategic business goals. Identify, implement, and monitor operational improvement initiatives using structured process methodologies. Provide recommendations to the AP Global Process Owner (GPO) on process improvement and technology opportunities and operationalize on standardization initiatives. Other Responsibilities & Deliverables: Be a champion to drive standardization, globalization and digitization across the process. Build and maintain strong customer-oriented relationships across NBCU Finance and key functional groups such as Tax, Treasury, Audit, IT, Sourcing and Compliance, including a structured cadence for regular interaction and two-way feedback. Understand system architecture, including ERP, add-ons, enablers, and interfaces. Ability to troubleshoot and perform high volume data analysis from AP systems and ERP.